1. Appointments & Scheduling All appointments must be booked in advance. Please ensure your vehicle is available and accessible at the scheduled time. If you need to reschedule, please notify us at least 24 hours in advance.

2.Cancellations & No‑Shows Cancellations made less than 24 hours before the appointment may incur a fee. No‑shows may be charged up to 50% of the service cost. Repeated no‑shows may result in refusal of future service.

3. Vehicle Condition Prices are based on normal vehicle condition. Excessive dirt, pet hair, stains, mold, or trash may result in additional charges. If a vehicle is extremely dirty or unsafe to work in, Velour Wash may refuse service.

4. Personal Belongings Please remove all personal items before your appointment. Velour Wash is not responsible for lost or damaged personal belongings left inside the vehicle.

5. Damage & Liability We take great care with every vehicle, but Velour Wash is not responsible for: Pre‑existing damage Weak or failing clear coat Loose trim, badges, or interior components Electronics or aftermarket accessories Before starting, we may document existing damage for your protection and ours.

6. Weather Policy (For Mobile Detailing) Services may be rescheduled due to rain, snow, extreme cold, or unsafe conditions. We will contact you as early as possible if weather affects your appointment.

7. Payment Payment is due upon completion of the service. We accept cash only. Deposits may be required for premium or large services.

8. Satisfaction Guarantee If you are not satisfied with any part of the service, notify us within 24 hours. We will inspect the issue and, if valid, correct it at no additional cost.

9. Service Time All service times are estimates. The actual duration may vary depending on vehicle size, condition, and service level.

10. Photos & Marketing Velour Wash may take before/after photos of your vehicle for marketing purposes. License plates and personal info will not be shown. If you prefer no photos, just let us know.

11. Health & Safety We may refuse service if the vehicle contains: Hazardous materials Bodily fluids Insects or infestations Strong odors that pose health risks

12. Contact For questions about these Terms & Conditions, contact us at: velourwash@gmail.com/914-530-1995